1. Introduction

At CellGlow SkinCare, accessible from cellglowskin.com, protecting our customers' personal data and privacy is a top priority. This Privacy Policy outlines the types of personal information we collect, how we use it, and the security measures in place to safeguard your data when browsing or ordering our premium Korean medical-grade skincare products.

2. Information We Collect

When you visit cellglowskin.com or make a purchase, we collect necessary personal details to process your transactions and improve your shopping experience:

• Personal Details: Name, phone number, shipping address, and email address collected during checkout or account registration.
• Order Information: Billing details, purchase history, and delivery instructions for Cash on Delivery (COD) or online payments.
• Technical Data: IP address, browser type, device type, and cookies collected automatically via analytics tools to optimize site speed and security.

3. How We Use Your Information

We use your data strictly to fulfill order requests and elevate your user experience, including:

• Processing, dispatching, and verifying Cash on Delivery (COD) orders across Pakistan.
• Sending order confirmations, tracking details, and customer service updates via SMS, WhatsApp, or email.
• Improving our website layout, product catalog, and personalized recommendations for exosome and medical skincare treatments.

4. Data Sharing & Third-Party Services

We never sell, rent, or trade your personal information. We only share essential data with trusted third-party service providers required for business operations:

• Courier Services: Logistics partners operating in Pakistan to complete doorstep deliveries.
• Payment Gateways: Encrypted financial processors for secure credit/debit card transactions.
• Analytics & Ad Platforms: Meta Pixel and Google Analytics to optimize ad relevance and site performance without compromising identity details.

5. Cookies Policy

Our website utilizes cookies to remember items in your cart, store session preferences, and deliver a smooth browsing experience. You can choose to disable cookies through your personal browser settings at any time.

6. Data Security & Retention

We implement industry-standard SSL encryption across cellglowskin.com to ensure your sensitive data is protected during transmission. We retain personal details only for as long as necessary to fulfill orders and legal recordkeeping requirements.